Troubleshooting
Problem
LDAP user is not able to log in to the QRadar GUI.
Symptom
Errors similar to the following appear in qradar.error:
[QRADAR] [user@domain.com@0.0.0.0 (9785) /console/login] edu.vt.middleware.ldap.jaas.JaasAuthenticator: [INFO] Authentication succeeded for dn: uid=user@domain.com,ou=People,ou=QRADAR,dc=DOMAIN,dc=com
[tomcat.tomcat] [user@domain.com@0.0.0.0 (9785) /console/login] com.q1labs.uiframeworks.auth.user.LocalUserRepository: [ERROR] [NOT:0000003000][0.0.0.0/- -] [-/- -]Username must contain no more than {0} characters.
[QRADAR] [user@domain.com@0.0.0.0 (1718) /console/login] edu.vt.middleware.ldap.jaas.JaasAuthenticator: [INFO] Authentication failed for dn: uid=user@domain.com,ou=People,ou=QRADAR,dc=DOMAIN,dc=com
user@domain.com is the affected user in this example. If you encounter this error, it is because the username is over 61 characters.
UI error example:
[{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSBQAC","label":"IBM Security QRadar SIEM"},"ARM Category":[{"code":"a8m0z000000cwsyAAA","label":"Admin Tasks"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"}]
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Document Information
Modified date:
22 June 2023
UID
ibm16604313