Troubleshooting
Problem
LDAP user is not able to log in to the QRadar GUI.
Symptom
Errors similar to the following appear in qradar.error:
[QRADAR] [user@domain.com@0.0.0.0 (9785) /console/login] edu.vt.middleware.ldap.jaas.JaasAuthenticator: [INFO] Authentication succeeded for dn: uid=user@domain.com,ou=People,ou=QRADAR,dc=DOMAIN,dc=com
[tomcat.tomcat] [user@domain.com@0.0.0.0 (9785) /console/login] com.q1labs.uiframeworks.auth.user.LocalUserRepository: [ERROR] [NOT:0000003000][0.0.0.0/- -] [-/- -]Username must contain no more than {0} characters.
[QRADAR] [user@domain.com@0.0.0.0 (1718) /console/login] edu.vt.middleware.ldap.jaas.JaasAuthenticator: [INFO] Authentication failed for dn: uid=user@domain.com,ou=People,ou=QRADAR,dc=DOMAIN,dc=com
user@domain.com is the affected user in this example. If you encounter this error, it is because the username is over 61 characters.
UI error example:
Cause
The user validator requires LDAP usernames be 61 characters or less.
Resolving The Problem
The admin must edit the LDAP username to have 61 characters or less. After the username is corrected, the error no longer occurs.
[{"Type":"MASTER","Line of Business":{"code":"LOB24","label":"Security Software"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSBQAC","label":"IBM Security QRadar SIEM"},"ARM Category":[{"code":"a8m0z000000cwsyAAA","label":"Admin Tasks"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"}]
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Document Information
Modified date:
22 June 2023
UID
ibm16604313