Troubleshooting
Problem
This article helps you troubleshoot scenarios with missing events from DLCs.
Symptom
In this article we cover two main use cases, missing health metrics and missing all events. If you are seeing some incoming traffic, but not any traffic from DLCs, then the issue might be with the log source. If you are missing traffic from one or some DLCs, then you need to know how to pinpoint the issue - whether the issue is with the DLC, the network, or something else.
- No health metrics (HM) events seen from a DLC.
In this scenario we go through:- How to look for HM events in QRadar.
- The three main configuration settings on the DLC.
- How to establish whether the HM events are being sent to QRadar.
- How to establish whether the HM events are being received in QRadar.
- No events received in QRadar from a DLC.
In this scenario we go through:- How to look for events from a specific DLC in QRadar Log Activity.
- The main configuration settings on the DLC.
- Are events being sent to the DLC?
- How to establish whether any events from a specific DLC are being sent to QRadar.
- How to establish whether any events from a specific DLC are being received in QRadar.
Document Location
Worldwide
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Document Information
Modified date:
09 August 2022
UID
ibm16604017