Troubleshooting
Problem
When there are configuration problems related to the mapping template in the IBM QRadar plug-in and configuration of IBM QRadar SOAR or Cloud Pak for Security, offenses might not escalate successfully. This document helps you identify and troubleshoot these situations.
Symptom
You might not be able to manually escalate an offense with the error "Failed to generate case. Template format may not be valid" or "Failed to generate incident. Template format may not be valid."
If you are automatically escalating, you do not see this error, but you might find that incidents/cases are not created.
Document Location
Worldwide
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Document Information
Modified date:
16 June 2023
UID
ibm16603327