Troubleshooting
Problem
When following the readme file from any corresponding Cloud Pak documentation to upgrade to the latest version by skipping the intermediate versions fails to create a new, and the latest install plan to upgrade the Cloud Pak. This is applicable only if approval strategy is set to Manual
Symptom
To verify if you are experiencing this issue, log into the console and check the catalog-operator pod log in openshift-operator-lifecycle-manager project
$ oc logs -n openshift-operator-lifecycle-manager <catalog-operator-pod> | grep "unable
to get installplan from cache"
You see a message similar to:
2022-02-16T18:02:32.250375793Z time="2022-02-16T18:02:32Z" level=warning msg="unable to get installplan from cache" channel=stable id=7HkBf installplan=install-xxxx
namespace=ibm-common-services pkg=cloud-native-postgresql source=ibm-operator-catalog sub=cloud-native-postgresql-stable-ibm-operator-catalog-openshift-marketplaceDocument Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB76","label":"Data Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSBYVB","label":"IBM Cloud Pak for Business Automation"},"ARM Category":[{"code":"a8m3p000000hBG4AAM","label":"Operate-\u003EBAI Install\\Upgrade\\Setup-\u003EBAI Upgrade"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"},{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSCSJL","label":"IBM Cloud Pak for Applications"},"ARM Category":[{"code":"a8m0z0000001icHAAQ","label":"CP4Apps-\u003ECloud Pak for Apps-\u003EInstall Issue"}],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"},{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SS8QTD","label":"IBM Cloud Pak for Integration"},"ARM Category":[{"code":"a8m0z0000001hbDAAQ","label":"Installation"}],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"},{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSTDPP","label":"IBM Cloud Pak for Security"},"ARM Category":[{"code":"a8m0z0000001h8uAAA","label":"Install or Upgrade"}],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"},{"Type":"MASTER","Line of Business":{"code":"LOB76","label":"Data Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSHGYS","label":"IBM Cloud Pak for Data"},"ARM Category":[{"code":"a8m3p000000LQxMAAW","label":"Upgrade"}],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"},{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSFC4F","label":"IBM Cloud Pak for Multicloud Management"},"ARM Category":[{"code":"a8m0z000000cwI9AAI","label":"CloudPak4MCM-\u003EInstall"}],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"}]
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Document Information
Modified date:
08 September 2022
UID
ibm16602737