Troubleshooting
Problem
A nonadmin user in QRadar might see "Offense with id xxxx not found" appear when manually escalate an offense to IBM QRadar SOAR. The incident is not created.
Symptom
The user sees a pop-up in the QRadar console, "Offense with id xxxx not found."
Looking at the plug-in's app.log the following is seen.
2022-06-24 12:26:27,509 [Thread-11698] [ERROR] [APP_ID:1401] [NOT:0000003000] GET api/config/domain_management/domains/0 failed. Endpoint returned [404].
2022-06-24 12:28:13,534 [Thread-11702] [INFO] [APP_ID:1401] [NOT:0000006000] endpoint is config.get_escalate_button_data
Using the QRadar Interactive API, queries to the /domain_management/0 end point fail for nonadmin users but work for users with an admin security profile.
Document Location
Worldwide
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Document Information
Modified date:
13 July 2022
UID
ibm16601557