Troubleshooting
Problem
A previously working "IBM Planning Analytics Spreadsheet Services" service cannot be started after the server machine was rebooted, or after the service was stopped by script, for example by using this Windows command:
NET STOP tm1web
Or by using this Powershell command:
Stop-Service -force tm1web
The tm1web-stdout.YYY-MM-DD.log contains the following error:
"Failed to start tm1web server"
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB76","label":"Data Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSCTEW","label":"IBM Planning Analytics Local"},"ARM Category":[{"code":"a8m3p000000PC7XAAW","label":"Planning Analytics-\u003EWeb PASS Contributor Application"}],"ARM Case Number":"","Platform":[{"code":"PF033","label":"Windows"}],"Version":"All Versions"},{"Product":{"code":"SSKVSF","label":"Planning Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
09 May 2025
UID
ibm16598387