Troubleshooting
Problem
After a new interim fix or fix pack is applied to an environment, which previously had the Log4JSafeAgent.jar remediation applied, no reports are able to be run in Dynamic Query Mode. In addition, data sources are unable to be tested successfully.
Symptom
Error messages running reports or testing data sources:
DPR-ERR-2072 Unable to load balance a request with absolute affinity, most likely due to a failure to connect to the remote dispatcher. See the remote dispatcher detailed logs for more information. Check the health status of the installed system by using the dispatcher diagnostics URIs
DPR-ERR-2002 Unable to execute the request because there was no process available within the configured time limit.
Error message in the cogaudit.log:
Audit.RTUsage.qs.XQE.V5DataServer StartService QueryService failed to start with the following command-line arguments: [/path/to/ibm-jre/jre/bin/java, -d64, -Xms8192m, -Xmx8192m, -XX:MaxNewSize=4096m, -XX:NewSize=4096m, -server, -XX:+DoEscapeAnalysis, -javaagent:../webapps/p2pd/WEB-INF/lib/log4jSafeAgent2021.jar, -XX:+UseCompressedOops, -verbose:gc, -Xloggc:/path/to/cognos/logs/XQE/dq_verbosegc.log, -XX:+UseConcMarkSweepGC, -XX:+UseParNewGC, -XX:SurvivorRatio=8, -XX:TargetSurvivorRatio=90, -XX:MaxTenuringThreshold=15, -XX:OnOutOfMemoryError=rm -f /path/to/cognos/data/.xqe.%p > /dev/null, -DCOG_ROOT=/path/to/cognos, -DParentProcessID=11259, -Dorg.xerial.snappy.tempdir=/path/to/cognos/temp, -Dcubingservices_home=/path/to/cognos/v5dataserver, -Dcubingservices_data=/path/to/cognos/data, -DParentProcessPort=46172, -Djava.library.path=/path/to/cognos/bin64:/path/to/cognos/bin64/../drivers:, -Djava.rmi.server.hostname=<hostname>, -DenableTraceServer, -ea, -Dorg.dom4j.QName.singleton.strategy=org.dom4j.util.PerThreadSingleton, -Dorg.dom4j.DocumentFactory.singleton.strategy=org.dom4j.util.PerThreadSingleton, -javaagent:bin/tools/ws-javaagent.jar, -jar, bin/tools/ws-server.jar, dataset-service] with console output: Error opening zip file or JAR manifest missing : ../webapps/p2pd/WEB-INF/lib/log4jSafeAgent2021.jar Error occurred during initialization of VM agent library failed to init: instrument
Document Location
Worldwide
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Document Information
Modified date:
15 January 2026
UID
ibm16596411