Troubleshooting
Problem
There is an error specific to some IBM Security Guardium™ configurations when trying to deploy the CyberArk patch p1008.
The installation fails with an error.
| Failed to check upgrade CyberArk parameters |
The error occurs more frequently in managed environments (also known as federated), meaning that the deployment includes a Central Manager Guardium™ unit type.
| Note 1. The CyberArk patch p1008 upgrades the CyberArk AIM agent version from 10.5 to 11.6. |
Symptom
The patch installation fails.
When reviewing the corresponding installation logs, the below error is present.
| Failed to check upgrade cyberark parameters ERROR: Patch 11.0p1008 installation failed. |
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB76","label":"Data Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSMPHH","label":"IBM Security Guardium"},"ARM Category":[{"code":"a8m0z000000Gp0MAAS","label":"AUTHENTICATION"}],"ARM Case Number":"","Platform":[{"code":"PF016","label":"Linux"}],"Version":"11.2.0"}]
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Historical Number
TS006054754
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Document Information
Modified date:
10 June 2023
UID
ibm16595219