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JR64804: CASE INSTANCE ALWAYS HAS A STATUS OF "WORKING", NEVER "COMPLETE", EVEN WHEN THERE IS NO STEP UNDER THE "WORK" TAG

Abstract

In Case client, you may see that the Case contains a started activity, but you cannot open it. There is no step under 'work'

[{"Line of Business":{"code":"LOB76","label":"Data Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSBYVB","label":"IBM Cloud Pak for Business Automation"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"L00"}]

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Document Information

Modified date:
28 July 2026