Troubleshooting
Problem
During ccs-cr installation, some jobs such as dap-base-extension-translations or ccs-post-install job may be failed due to a timeout error like this in ccs operator pod log:
TASK [run extension translation] ********************************
"message": "Resource creation timed out\nThe playbook has failed. See earlier output for exact error"
"labels": {"app": "dap-base-extension-translations", "app.kubernetes.io/instance": "release-name",
"message": "Resource creation timed out\nThe playbook has failed. See earlier output for exact error"
Symptom
ccs operator pod log has such kind of timeout errors:
"message": "Resource creation timed out\nThe playbook has failed. See earlier output for exact error"
From the job point of view, it never completes and keeps restarting:
oc get job dap-base-extension-translations
NAME COMPLETIONS DURATION AGE
dap-base-extension-translations 0/1 15m 15m
From the related job pod point of view, there are probably many pods in the "Error" state:
oc get pods |grep dap-base-extension-translations
dap-base-extension-translations-2l9z9 0/1 Error 0 13m
dap-base-extension-translations-ccgj6 0/1 Error 0 15m
dap-base-extension-translations-gbxlk 0/1 Error 0 3m26s
dap-base-extension-translations-pkq2d 0/1 Error 0 5m57s
dap-base-extension-translations-tzzzm 0/1 Error 0 11m
dap-base-extension-translations-ww7m8 0/1 Error 0 7m55s
From the archive files point of view, there are many or huge files under /user-home/global/translations/archives/:
oc exec -it ibm-nginx-86bd5478bc-9nl6f -- ls /user-home/_global_/translations/archives
Please note to replace to your own ibm-nginx pod.
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB76","label":"Data Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSHGYS","label":"IBM Cloud Pak for Data"},"ARM Category":[{"code":"a8m3p000000UoRRAA0","label":"Administration-\u003EUpgrade"},{"code":"a8m3p000000UoS5AAK","label":"Installation"}],"ARM Case Number":"","Platform":[{"code":"PF040","label":"Red Hat OpenShift"}],"Version":"4.0.1;4.0.2"}]
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Document Information
Modified date:
10 July 2023
UID
ibm16591423