IBM Support

Cloud Pak for Security: Data Source Error on Search

Troubleshooting


Problem

After a data search in Cloud Pak for Security (CP4S), receive error message:
"Data source error: Your last scan failed to finish due to an error in all of your data sources. Check your configurations."

Symptom

  • QRadar times out on searches, or QRadar is taking too long to query, and CP4S times out before data is returned.
  • In the logdna: 
    tis-data-gateway error {"ibm_datetime":"{YEAR}-{MONTH}-{DAY}T{TIME}Z","label":"tis-data-gateway","level":"error","log":"Error occurred when fetching score for {SEARCH-REFERENCE-ID} - [object Object]","requestId":"{REQUEST-ID","transactionId":"{TRANSACTION-ID}"}
  • UDI and TII errors: 
    udi-udiworkers error edgeproxy_timeout => Timeout of 60 mins exceeded
udi-udiworkers error Error happened handling search results: {'priorityAddon': 0,..
tiithreats error Error in publishing an event
tis-data-gateway error {"ibm_datetime":"{YEAR}-{MONTH}-{DAY}T{TIME}Z","label":"tis-data-gateway","level":"error","log":"getXfeIocObjectScore object is missing label property","requestId":"{REQUEST_ID}","transactionId":"{TRANSACTION_ID}"}
tiithreats warn resource not found

Document Location

Worldwide

[{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSTDPP","label":"IBM Cloud Pak for Security"},"ARM Category":[{"code":"a8m0z0000001h8kAAA","label":"Data Explorer"},{"code":"a8m0z0000001jrwAAA","label":"Threat Intelligence Insights"},{"code":"a8m0z0000001h8kAAA","label":"Data Explorer"},{"code":"a8m0z0000001jrwAAA","label":"Threat Intelligence Insights"},{"code":"a8m0z0000001h8kAAA","label":"Data Explorer"},{"code":"a8m0z0000001jrwAAA","label":"Threat Intelligence Insights"}],"ARM Case Number":"TS008676311","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"1.9.0"},{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSBQAC","label":"IBM Security QRadar SIEM"},"ARM Category":[{"code":"a8m0z000000cwt0AAA","label":"Log Source"},{"code":"a8m0z000000cwtiAAA","label":"Performance"},{"code":"a8m0z000000cwt3AAA","label":"QRadar Apps"}],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"}]

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Document Information

Modified date:
19 October 2022

UID

ibm16591269

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