IBM Support

QRadar: How to add a new sender email in Email Server Management

How To


The purpose of this article is to help with the configuration of a new sender email server in Email Server Management.


Can an Office 365 email account be used as the email server?
If the TLS option is selected, you can use an Office 365 email account as the QRadar email server. TLS certificates do not need to be added, since Microsoft® is already listed by default. No files need to be manually modified.
  1. Log in to the QRadar Console.
  2. Navigate to Admin > System Configuration > System Settings.
  3. Check what email address is set in Alert Email From Address.
  4. Ensure that the email in Alert Email From Address matches the email address of the one in Administrative Email Address, if not, modify them to match.
  5. Click Save.
  6. Click Deploy Changes.image-20220721143453-1

    Once the deployment is complete, check whether you are receiving emails as expected. If you are not receiving any emails, check /var/log/maillog for messages mentioning SendAsDenied. If you are seeing the previously mentioned error, it is an indication that the email address in Alert Email From Address is not the same as the email in Administrative Email Address.

Additional Information

Document Location


[{"Type":"MASTER","Line of Business":{"code":"LOB24","label":"Security Software"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSBQAC","label":"IBM Security QRadar SIEM"},"ARM Category":[{"code":"a8m0z000000cwsyAAA","label":"Admin Tasks"}],"ARM Case Number":"TS008439526","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"}]

Document Information

Modified date:
28 July 2022