The purpose of this article is to help with the configuration of a new sender email server in Email Server Management.
- Log in to the QRadar Console.
- Navigate to Admin > System Configuration > System Settings.
- Check what email address is set in Alert Email From Address.
- Ensure that the email in Alert Email From Address matches the email address of the one in Administrative Email Address, if not, modify them to match.
- Click Save.
- Click Deploy Changes.
Results:Once the deployment is complete, check whether you are receiving emails as expected. If you are not receiving any emails, check /var/log/maillog for messages mentioning SendAsDenied. If you are seeing the previously mentioned error, it is an indication that the email address in Alert Email From Address is not the same as the email in Administrative Email Address.
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28 July 2022