Troubleshooting
Problem
With LDAP SSL certificates, IBM Cognos® Content Manager server is unable connect to the LDAP server and fails with the following exception:
['My_Namespace']
[ERROR] CAM-AAA-0146 The namespace 'my_namespace' is not available.
[ERROR] CAM-AAA-0064 The function 'Configure' failed.
[ERROR] The user cannot access the application now.
[ERROR] CAM-AAA-0056 Unable to authenticate.
[ERROR] CAM-AAA-0064 The function 'LDAPHandlePool::CreateHandle()' failed.
[ERROR] CAM-AAA-0026 The function call to 'ldap_simple_bind_s' failed with error code: '81'
[ERROR] Can't contact LDAP server
['My_Namespace']
[ERROR] CAM-AAA-0146 The namespace 'my_namespace' is not available.
[ERROR] CAM-AAA-0064 The function 'Configure' failed.
[ERROR] The user cannot access the application now.
[ERROR] CAM-AAA-0056 Unable to authenticate.
[ERROR] CAM-AAA-0064 The function 'LDAPHandlePool::CreateHandle()' failed.
[ERROR] CAM-AAA-0026 The function call to 'ldap_simple_bind_s' failed with error code: '81'
[ERROR] Can't contact LDAP server
Symptom
The IBM Cognos® server fails to start.
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB76","label":"Data Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSTSF6","label":"IBM Cognos Analytics"},"ARM Category":[{"code":"a8m50000000Cl6sAAC","label":"Install-\u003EConfigure"}],"ARM Case Number":"TS008480536","Platform":[{"code":"PF016","label":"Linux"}],"Version":"All Versions"},{"Product":{"code":"SS6G84","label":"IBM Cognos Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
Log InLog in to view more of this document
This document has the abstract of a technical article that is available to authorized users once you have logged on. Please use Log in button above to access the full document. After log in, if you do not have the right authorization for this document, there will be instructions on what to do next.
Was this topic helpful?
Document Information
Modified date:
06 May 2025
UID
ibm16590875