IT39732: SPE SERVICE IS NOT RETURNING DATA TO THE MESSAGE FROM SERVICE INSTEAD RETURNING TO THE PROCESS DATA WHEN LOAD IS HIGH.

APAR status

• Closed as program error.

Error description

• SPE service is not returning any data inside the
  MessageFromService instead it is
  placing that data directly inside the ProcessData. Which is
  making the next steps fail
  due to this irregular pattern of the service. This happens very
  intermittently. It only
  happens during high volume.
  

Local fix

• This is a race issue, SPETransformation service was changing the
  workflow mode for where the data will be written temporarily to
  ProcessData, before it change it back to it is original mode,
  another instance of SPETransfromation service store this value
  "ProcessData" as the original mode for the workflow, causing all
  subsequent SPETransformation service call to be written to
  ProcessData.
  
  The fix will eliminate this race condition, it will only allow
  the SPETransformation service  to pass the workflow mode it
  wants to work with, without changing it.
  

Problem summary

•   Users Affected:
  
  All customers using B2Bi Dashboard
  
  
  
  Problem Description:
  
  The SPE service is not returning data to the Message From
  Service. Instead, returning to the Process Data when the load is
  high.
  
  
  
  Problem Analysis
  
  The SPE service is not returning any data inside the
  MessageFromService instead it is placing that data directly
  inside the ProcessData. Which is making the next steps fail due
  to this irregular pattern of the service. This happens very
  intermittently. It only happens during the high volume.
  
  
  
  Platforms Affected:
  
  All Platforms
  

Problem conclusion

•  Resolution Summary:
  
  This is a race issue, SPETransformation service was changing the
  workflow mode for where the data will be written temporarily to
  ProcessData, before it change it back to it is original mode,
  another instance of SPETransfromation service store this value
  "ProcessData" as the original mode for the workflow, causing all
  subsequent SPETransformation service call to be written to
  ProcessData. The fix will eliminate this race condition, it will
  only allow the SPETransformation service to pass the workflow
  mode it wants to work with, without changing it.
  
  
  
  Delivered in:
  
  6010005
  
  All future Fix Packs can be found in the Release Timeline Matrix
  - https://www.ibm.com/support/pages/node/6194265.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  STR B2B INTEGRA

• Fixed component ID

  5725D0600

Applicable component levels