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QRadar: Installation or removal of application fails with error "another preview/install/uninstall task is currently in process"

Troubleshooting


Problem

Administrators who try install or uninstall applications or content packs might face the error "another preview/install/uninstall task is currently in process". In this state, applications and content packs cannot be installed by using the Extension Management.

Symptom

In the Extensions Management menu, after an application or content pack file is installed, the following error is displayed:

Figure01

Document Location

Worldwide

[{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSBQAC","label":"IBM Security QRadar SIEM"},"ARM Category":[{"code":"a8m0z000000cwt3AAA","label":"QRadar Apps"}],"ARM Case Number":"","Platform":[{"code":"PF016","label":"Linux"}],"Version":"7.4.0;and future releases"}]

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Document Information

Modified date:
19 September 2024

UID

ibm16574849