Troubleshooting
Problem
Create a follow-up work order, receive error:
BMXAA8229W - Record ASSET : Site=XXX Asset=37770 has been updated by another user. Your changes have not been saved. Refresh the record and try again.
Symptom
Excerpt from the log file:
update asset set changedate=?,changeby=? where assetuid=? and rowstamp=?
BMXAA6721I - Bind value for CHANGEDATE = 2021-09-16 09:57:13.504
BMXAA6721I - Bind value for CHANGEBY= XXX
BMXAA6721I - Bind value for ASSETUID =55950
BMXAA6721I - Bind value for rowstamp =[B@e0916864
BMXAA8229W - Record ASSET :Site=XXX Asset=XXX has been updated by another user. Your changes have not
been saved. Refresh the record and try again.
psdi.util.MXRowUpdateException: BMXAA8229W - Record ASSET : Site=XXX Asset=XXX has been updated by another user. Your changes have not been saved. Refresh the record and try again.
at psdi.mbo.MboSet.updateMbo(MboSet.java:9332)
at psdi.mbo.MboSet.saveTransaction(MboSet.java:7743)
at psdi.txn.MXTransactionImpl.saveTransaction(MXTransactionImpl.java:221)
at psdi.txn.MXTransactionImpl.saveTransaction(MXTransactionImpl.java:233)
at psdi.txn.MXTransactionImpl.save(MXTransactionImpl.java:156)
at psdi.mbo.MboSet.save(MboSet.java:7540)
at psdi.mbo.MboSet.save(MboSet.java:7464)
at psdi.app.workorder.WOSet.save(WOSet.java:1484)
at psdi.webclient.beans.workorder.WOAppBean.afterFollowUpSave(WOAppBean.java:870)
at psdi.webclient.beans.workorder.WOAppBean.createWorkorder(WOAppBean.java:827)
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSLKT6","label":"IBM Maximo Asset Management"},"ARM Category":[{"code":"a8m50000000CbQzAAK","label":"System Administration-\u003EAutomation Script"}],"ARM Case Number":"TS006860079","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"},{"Product":{"code":"SSRHPA","label":"IBM Maximo Application Suite"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}},{"Product":{"code":"SSWT9A","label":"IBM Control Desk"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Document Information
Modified date:
18 September 2025
UID
ibm16572921