Troubleshooting
Problem
When a log source polls for events from the Netskope Active REST API, it is possible to miss some events when the recurrence value. This issue is due to events being created late outside of the polling interval of the API query from QRadar. Short polling intervals can cause events to not be polled as expected by the user.
Symptom
Not all events from Netskope are downloaded to QRadar.
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSBQAC","label":"IBM Security QRadar SIEM"},"ARM Category":[{"code":"a8m0z000000cwtEAAQ","label":"Log Activity"}],"ARM Case Number":"TS008371917","Platform":[{"code":"PF016","label":"Linux"}],"Version":"All Versions"}]
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Document Information
Modified date:
26 May 2022
UID
ibm16570043