Troubleshooting
Problem
Planning Analytics Workspace becomes inaccessible frequently.
Symptom
-- Restarting the Planning Analytics Workspace containers doesn't resolve the issue.
-- Deleting and recreating containers makes the environment work again.
-- The environment becomes inaccessible again roughly after 15-30 mins.
-- The issue is environment-specific.
-- The wa-proxy.log over the impacted server contains the following errors.
StatusCode: 503, error: {message: 'Error: connect ECONNREFUSED 172.21.0.5:8082'
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB76","label":"Data Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSCTEW","label":"IBM Planning Analytics Local"},"ARM Category":[{"code":"a8m50000000KzIzAAK","label":"Planning Analytics-\u003EPlanning Analytics Workspace"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"},{"Product":{"code":"SSKVSF","label":"Planning Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
09 May 2025
UID
ibm16568591