IBM Support

QRadar: Troubleshooting steps for WinCollect 7.3.x in "Unavailable" status

Troubleshooting


Problem

Managed WinCollect Agents report an "unavailable" status on the QRadar® console, despite the heartbeat events and Windows® events are being collected. This article relates to WinCollect 7.3.x versions only.

Document Location

Worldwide

[{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSBQAC","label":"IBM Security QRadar SIEM"},"ARM Category":[{"code":"a8m0z000000cwtwAAA","label":"WinCollect"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"}]

Log InLog in to view more of this document

This document has the abstract of a technical article that is available to authorized users once you have logged on. Please use Log in button above to access the full document. After log in, if you do not have the right authorization for this document, there will be instructions on what to do next.

Document Information

Modified date:
29 June 2022

UID

ibm16567495