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TM1 error "server" 'servername' on which this object resides is not responding. Refresh server explorer display?" while working in Planning Analytics Architect/Perspectives

Troubleshooting


Problem

An error  "server 'server name' on which this object resides is not responding. Refresh server explorer display?" pops up while working in TM1 Architect and TM1 Perspectives
image-20220323182419-1

Symptom

Users receive the message while accessing the TM1 server over TM1 Architect and TM1 Perspectives highlighted in the earlier section post being idle for some time.

Document Location

Worldwide

[{"Type":"MASTER","Line of Business":{"code":"LOB76","label":"Data Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSCTEW","label":"IBM Planning Analytics Local"},"ARM Category":[{"code":"a8m3p000000PC6lAAG","label":"Planning Analytics-\u003EArchitect"}],"ARM Case Number":"","Platform":[{"code":"PF033","label":"Windows"}],"Version":"All Versions"},{"Product":{"code":"SSKVSF","label":"Planning Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

Modified date:
09 May 2025

UID

ibm16566015