Troubleshooting
Problem
Guardium appliance data is partitioned by day. The purge process removes old data and partitions based on the defined purge age. In some cases old days partitions are not removed by purge, or old data might be present even though partitions from those old days are not.
These problems can appear on Guardium v10 and v11, even without any noticeable symptom. However, during upgrade from to v11 or v12 presence of the old data or partitions can trigger more severe symptoms. Therefore, p9998 Health check starting from 10 March 2022 release has a specific check for two conditions with errors:
- ERROR: Old partitions found. The oldest partition is <date> while expected oldest date is <date> Please run support must_gather patch_install_issues and contact support to clean up old partitions
- ERROR: Data older than purge period + 60 days found in oldest partition. Please run support must_gather patch_install_issues and contact support to clean up old data
The old data or partitions problems must be resolved before upgrading to v11 or v12.
Symptom
After p9998 install:
- Patch installation fails
- Healthcheck.log file contains one or both messages:
- ERROR: Old partitions found. The oldest partition is <date> while expected oldest date is <date> Please run support must_gather patch_install_issues and contact support to clean up old partitions
- ERROR: Data older than purge period + 60 days found in oldest partition. Please run support must_gather patch_install_issues and contact support to clean up old data
Other symptoms of old partitions and data issues that might appear:
- Unusually long running purge process
- Each day the number of 'days to purge' seen in the Aggregation/Archive log is increasing, up to 10s or 100s of days found
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB76","label":"Data Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSMPHH","label":"IBM Security Guardium"},"ARM Category":[{"code":"a8m0z000000Gp0LAAS","label":"AGGREGATION"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"}]
Log InLog in to view more of this document
This document has the abstract of a technical article that is available to authorized users once you have logged on. Please use Log in button above to access the full document. After log in, if you do not have the right authorization for this document, there will be instructions on what to do next.
Was this topic helpful?
Document Information
Modified date:
06 July 2023
UID
ibm16564421