IT40147: SERVER CAN CRASH IN CLOUD STORAGE POOL OPERATIONS.

APAR status

• Closed as program error.

Error description

• The IBM Spectrum Protect server can crash when performing
  operations to cloud storage, such as tier-to-cloud.
  
  The crash is due to an out-of-memory condition that occurs
  within the JVM (Java virtual machine).
  
  The first three line of the call-stack from the crash hold the
  important evidence to diagnose the cause of the crash and will
  be similar to:
  #0  0x0000XXXXXXXXXXXX in getStringUTFChars () from /opt/tivoli
  /tsm/server/bin/../../jre/lib/amd64/compressedrefs/libj9vm29.so
  #1  0x0000XXXXXXXXXXXX in jvmGetJavaThrowableString
  (env=env@entry=0x38e9000, exception=0x7f2808348b88,
  getString=getString@entry=0x7f28e3cfb610 "",
  strLength=strLength@entry=200) at jvm.c:940
  #2  0x0000XXXXXXXXXXXX in jvmExceptionCheck (env=0x38e9000) at
  jvm.c:2147
  
  The subsequent lines in the call-stack are variable will be
  dependant on the operation performed at the time of the crash.
  
  The Java heap is not actually full when the crash occurs, an
  SDCLOUDJ server trace will have the line similar to:
  
  [jvm.c][1765][JavaSideTrace]:
  com.tivoli.dsm.cloud.api.CloudHandler$1 run Memory update:
  2147483648 bytes total, 2147483648 bytes max, 459070848 bytes
  free, 1688412800 bytes used.
  The "bytes free" shows a good amount of space.
  SHOW JVM will also show there is available memory.
  
  The root cause of the crash is IBM Java APAR, IJ30974
  (https://www.ibm.com/support/pages/apar/IJ30974)
  A fix for IJ30974 is in IBM Java 8.0.6.26.
  
  IBM Java 8.0.6.26 is included in IBM Spectrum Protect Server
  versions 8.1.12.200 and 8.1.13.0 and higher
  
  When the issue caused by APAR IJ30974 occurs a defect in the IBM
  Spectrum Protect server code results in the server crash.
  
  This APAR will address and prevent the IBM Spectrum Protect
  server crash.
  The fix for IJ30974 is required to address the underlaying issue
  with Java.
  

Local fix

• Apply IBM Spectrum Protect Server version 8.1.12.200 or 8.1.13.0
  or higher to obtain the fix for Java APAR IJ30974.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All IBM Spectrum Protect server users.                       *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See error description.                                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed in level 8.1.15. Note that this is     *
  * subject to change at the discretion of IBM.                  *
  ****************************************************************
  

Problem conclusion

• This problem was fixed.
  Affected platforms for reported release:  AIX, Linux, and
  Windows.
  Platforms fixed:  AIX, Linux, and Windows.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSM SERVER

• Fixed component ID

  5698ISMSV

Applicable component levels