Troubleshooting
Problem
Installing SKLM Fix pack4 fails to properly stop WebSphere with:
"Error executing /opt/IBM/WebSphere/AppServer/bin/stopServer.sh: status=246"
Additionally, when manually trying to stopServer.sh with the service command, the stop operation also fails.
[root@sklm bin]# service SecurityKeyLifecycleManager_was.init stop
Stopping WebSphere Application Server - server1 ...
ADMU0116I: Tool information is being logged in file
/opt/IBM/WebSphere/AppServer/profiles/KLMProfile/logs/server1/stopServer.log
ADMU0128I: Starting tool with the KLMProfile profile
ADMU3100I: Reading configuration for server: server1
com.ibm.rmi.ras.Utility.newWriter: could not write to orbtrc.03032022.0844.53.txt : java.io.FileNotFoundException: /orbtrc.03032022.0844.53.txt (Permission denied)
com.ibm.rmi.ras.Utility.newWriter: could not write to orbmsg.03032022.0844.53.txt : java.io.FileNotFoundException: /orbmsg.03032022.0844.53.txt (Permission denied)
Stopping WebSphere Application Server - server1 ...
ADMU0116I: Tool information is being logged in file
/opt/IBM/WebSphere/AppServer/profiles/KLMProfile/logs/server1/stopServer.log
ADMU0128I: Starting tool with the KLMProfile profile
ADMU3100I: Reading configuration for server: server1
com.ibm.rmi.ras.Utility.newWriter: could not write to orbtrc.03032022.0844.53.txt : java.io.FileNotFoundException: /orbtrc.03032022.0844.53.txt (Permission denied)
com.ibm.rmi.ras.Utility.newWriter: could not write to orbmsg.03032022.0844.53.txt : java.io.FileNotFoundException: /orbmsg.03032022.0844.53.txt (Permission denied)
ADMU0509I: The server "server1" cannot be reached. It appears to be stopped.
ADMU0211I: Error details may be seen in the file:
/opt/IBM/WebSphere/AppServer/profiles/KLMProfile/logs/server1/stopServer.log
exit code: 246
Symptom
The installation of an SKLM Fix pack due to the WebSphere Application Server failing to stop with an exit code of 246.
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB76","label":"Data Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSWPVP","label":"IBM Security Key Lifecycle Manager"},"ARM Category":[{"code":"a8m0z000000cvdzAAA","label":"SKLM-\u003EINSTALL-\u003EFIXPACK"}],"ARM Case Number":"TS008608086","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"4.0.0"}]
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Document Information
Modified date:
10 March 2022
UID
ibm16560993