IT40015: HARDWARE CASE OPENED WITH STORAGE INSIGHTS MAY NOT PROVIDE THE CORRECT LOCATION OF THE DEVICE.

APAR status

• Closed as program error.

Error description

• DETAIL OF PROBLEM:
  When opening a CSP Case/Ticket for a device problem, ie bad disk
  drive, using Storage Insights may not obtain the correct
  location of the physical device.  This is due to Storage
  Insights sending a improperly formed request to the IBM
  IEPD/CallHome automation tool.
  ____________________________________
  The defect is against component: CreatePMR/Ticket
  Server/Manager build/release: 54X
  ____________________________________
  Problem as described by customer: Location of the device is
  inaccurate and the IBM Hardware Support engineer may deliver the
  FRU to the incorrect location causing delays and confusion.
  Initial customer impact (low/med/high): med
  

Local fix

• Workaround - Open Hardware case outside of Storage Insights,
  using IBM Support Portal or by calling IBM Support phone line.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Storage Insights users opening ticket for a device       *
  * problem                                                      *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * When opening a CSP Case/Ticket for a device problem,         *
  * (ie bad disk drive), using Storage Insights to open ticket   *
  * may not obtain the correct location of the physical device.  *
  *                                                              *
  * This is due to Storage Insights sending a improperly         *
  * formed request to the IBM IEPD / CallHome automation         *
  * tool.                                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Storage Insights 1Q22   [ 54X-IBM-SI ]
  ( release target 1Q 2022 / March )
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  STORAGE INSIGHT

• Fixed component ID

  5608TPCSI

Applicable component levels