IT39903: SVC PROBE FAILURES

APAR status

• Closed as program error.

Error description

• SVC probes have been observed to fail, internally logging the
  following Null Pointer Exception:
  null
  java.lang.NullPointerException
  at com.ibm.srm.dataprocessor.probe.svc.SVCProbeProcessor.create
  VdiskMirrorComponent(SVCProbeProcessor.java:1921)
  at com.ibm.srm.dataprocessor.probe.svc.SVCProbeProcessor.create
  Component(SVCProbeProcessor.java:824)
  at com.ibm.srm.dataprocessor.common.probe.api.AbstractProbeData
  Processor.processOutputFile(AbstractProbeDataProcessor.java:478)
  at com.ibm.srm.dataprocessor.common.probe.api.AbstractProbeData
  Processor.processProbeData(AbstractProbeDataProcessor.java:190)
  at com.ibm.srm.dataprocessor.common.probe.api.AbstractProbeData
  Processor.processKafkaProbeData(AbstractProbeDataProcessor.java
  :2197)
  at com.ibm.srm.dataprocessor.probe.service.impl.AbstractDataPro
  cessorService.processOnMessage(AbstractDataProcessorService.jav
  a:487)
  at com.ibm.srm.dataprocessor.probe.service.impl.ProbeDataProces
  sorService.onMessage(ProbeDataProcessorService.java:214)
  at com.ibm.srm.utils.kafka.consumer.tasks.ConsumerTask.lambda$r
  un$1(ConsumerTask.java:259)
  at com.ibm.srm.utils.kafka.consumer.tasks.ConsumerTask$$Lambda$
  370/0x00000000a805d7e0.run(UnknownSource)
  at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPool
  Executor.java:1160)
  at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoo
  lExecutor.java:635)
  at java.lang.Thread.run(Thread.java:825)
  ____________________________________________________
  The defect is against component: 5608TPCSI
  Server/Manager build/release: 5.4.x
  Problem as described by customer: monitoring problems
  Initial customer impact (low/med/high): med
  

Local fix

• N/A
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Storage Insights users monitoring SVC devices            *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * SVC probes have been observed to fail, internally logging a  *
  * Null Pointer Exception error.                                *
  *                                                              *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Storage Insights 3Q22   [ 54X-IBM-SI ]
  ( release target 3Q 2022 / August-September )
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  STORAGE INSIGHT

• Fixed component ID

  5608TPCSI

Applicable component levels