Troubleshooting
Problem
Planning Analytics Workspace is running on Linux.
The "./scripts/paw.sh ps" command shows that all containers are "Up", except for "bss-init" and "couchdb-init", which is the expected behavior.
From a remote machine, no web browser is able to access the login page. The page is not found.
From Edge:
Hmmm… can't reach this page
<servername> took too long to respond
ERR_CONNECTION_TIMED_OUT
<servername> took too long to respond
ERR_CONNECTION_TIMED_OUT
From Chrome:
This site can't be reached
<servername> took too long to respond
ERR_CONNECTION_TIMED_OUT
ERR_CONNECTION_TIMED_OUT
From Firefox:
Hmm. We’re having trouble finding that site.
We can’t connect to the server at <servername>
We can’t connect to the server at <servername>
From a remote machine, it is possible to ping the Linux.
However, the "telnet <servername> <PAWport>" command is not responding.
Nevertheless, the "telnet <servername> <PAWport>" command is responding from the Linux itself.
Also, the following command is responding with HTTP 200 (meaning this is OK: pa-gateway is responding):
curl -Is http://<servername>:<PAWport> | head -n 1
If we try to use a web browser from inside the Linux, through some X-windows-like tool, Workspace can be reached but is responding with another error message:
An unexpected error has occurred.
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB76","label":"Data Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSCTEW","label":"IBM Planning Analytics Local"},"ARM Category":[{"code":"a8m50000000KzIzAAK","label":"Planning Analytics Workspace"},{"code":"a8m0z000000blfjAAA","label":"Troubleshooting"}],"ARM Case Number":"","Platform":[{"code":"PF016","label":"Linux"}],"Version":"All Versions"},{"Product":{"code":"SSKVSF","label":"Planning Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
09 May 2025
UID
ibm16553616