Troubleshooting
Problem
Customers upgrading existing Information Server Windows versions 11.7.1.0 or 11.7.1.1 systems to Fix Pack 3 or later fix packs can get credential-mapping errors from their DataStage clients for suite logon usernames that previously worked correctly.
Symptom
The typical error from the Windows clients such as Designer, Director, and Administrator client is "No Engine credentials were found on the Services Tier for the specified user ... on Information Server Engine".
The dsjob and dsadmin command-line tools give the error message "Engine tier login username or password is incorrect. Check credential mapping is set up correctly, if used".
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB76","label":"Data Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSZJPZ","label":"IBM InfoSphere Information Server"},"ARM Category":[{"code":"a8m0z0000001gXAAAY","label":"JAVA"}],"ARM Case Number":"","Platform":[{"code":"PF033","label":"Windows"}],"Version":"11.7.1"}]
Log InLog in to view more of this document
This document has the abstract of a technical article that is available to authorized users once you have logged on. Please use Log in button above to access the full document. After log in, if you do not have the right authorization for this document, there will be instructions on what to do next.
Was this topic helpful?
Document Information
Modified date:
25 April 2025
UID
ibm16552878