Troubleshooting
Problem
When a bot is executed via API or scheduled to run with the unlock machine option set to true, the bot fails, and this message appears in the log:
"Error trying to execute script. Could not execute auto-logon. No provider events configured. This could mean that window update was running. Try restart the computer."
Cause
A pending windows update.
Environment
SaaS and On-premises
Resolving The Problem
Perform the necessary update, and restart the machine.
After the machine reboot, reschedule the bot or call the API again, and if the issue persists, open a support case.
Document Location
Worldwide
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Document Information
Modified date:
21 June 2022
UID
ibm16551300