IT39739: DRM 'PREPARE' COMMAND CAN CRASH THE SERVER AFTER ANR2032E IS REPORTED

8.1.14.000-IBM-SPSRV-WindowsX64
8.1.14.000-IBM-SPSRV-Linuxx86_64
8.1.14.000-IBM-SPSRV-Linuxs390x
8.1.14.000-IBM-SPSRV-Linuxppc64le
8.1.14.000-IBM-SPSRV-AIX
IBM Spectrum Protect Server V8.1.14.100 Downloads

APAR status

• Closed as program error.

Error description

• An IBM Spectrum Protect server  can crash during executing a
  'prepare' command.
  
  In the activity log:
  
  ANR2032E PREPARE: Command failed - internal server error
  detected.
  ANR9999D Thread<155798> issued message 2032 from:
  ANR9999D Thread<155798>         0x13f5815
  /opt/tivoli/tsm/server/bin/dsmserv(outRptfTrFL+0x95)
  ANR9999D Thread<155798>          0x97b783
  /opt/tivoli/tsm/server/bin/dsmserv(ProcessError+0x243)
  ANR9999D Thread<155798>          0x97e4b8
  /opt/tivoli/tsm/server/bin/dsmserv(drmPrCreatePlanFile+0x1ab8)
  ANR9999D Thread<155798>         0x149d210
  /opt/tivoli/tsm/server/bin/dsmserv(StartThread+0x90)
  ANR9999D Thread<155798>    0x7ffff76aaea5
  /lib64/libpthread.so.0(*UNKNOWN*)
  ANR9999D Thread<155798>    0x7ffff3bab9fd
  /lib64/libc.so.6(clone+0x6d)
  ANR2753I (MAINTENANCE):ANR2032E PREPARE: Command failed -
  internal server error detected.
  ANR2753I (MAINTENANCE):ANR9999D Thread<155798> issued message
  2032 from:
  ANR2753I (MAINTENANCE):ANR9999D Thread<155798>         0x13f5815
  /opt/tivoli/tsm/server/bin/dsmserv(outRptfTrFL+0x95)
  ANR2753I (MAINTENANCE):ANR9999D Thread<155798>          0x97b783
  /opt/tivoli/tsm/server/bin/dsmserv(ProcessError+0x243)
  ANR2753I (MAINTENANCE):ANR9999D Thread<155798>          0x97e4b8
  /opt/tivoli/tsm/server/bin/dsmserv(drmPrCreatePlanFile+0x1ab8)
  ANR2753I (MAINTENANCE):ANR9999D Thread<155798>         0x149d210
  /opt/tivoli/tsm/server/bin/dsmserv(StartThread+0x90)
  ANR2753I (MAINTENANCE):ANR9999D Thread<155798>    0x7ffff76aaea5
  /lib64/libpthread.so.0(*UNKNOWN*)
  ANR2753I (MAINTENANCE):ANR9999D Thread<155798>    0x7ffff3bab9fd
  /lib64/libc.so.6(clone+0x6d)
  
  getcoreinfo.txt from a Linux server will show similar to:
  
  #0 0x00007ffff3ae33d7 in raise () from /lib64/libc.so.6
  #1 0x00007ffff3ae4ac8 in abort () from /lib64/libc.so.6
  #2 0x00007ffff3b25f67 in __libc_message () from /lib64/libc.so.6
  
  #3 0x00007ffff3b2e329 in _int_free () from /lib64/libc.so.6
  #4 0x00007ffff3b1b247 in fclose@@GLIBC_2.2.5 () from
  /lib64/libc.so.6
  #5 0x000000000097b5d9 in ProcessError (rc=rc@entry=9998,
  parms=parms@entry=0x7ffcac196af8,
  planInfo=planInfo@entry=0x7ffde975f2f0,
  txn=txn@entry=0x7ffde975e340) at drmprep.c:5189
  #6 0x000000000097e4b8 in drmPrCreatePlanFile
  (drmPrRecord=0x7ffcac196af8) at drmprep.c:810
  #7 0x000000000149d210 in StartThread (startInfoP=<optimized
  out>) at pkthread.c:4289
  #8 0x00007ffff76aaea5 in start_thread () from
  /lib64/libpthread.so.0
  #9 0x00007ffff3bab9fd in clone () from /lib64/libc.so.6
  
  
  In a  trace ( trace flags -   DRM DRMPR ADDMSG ) :
  
  [3097679][drmprep.c][4068][DevConfFile]:Begin processing stanza
  
  DEVICE.CONFIGURATION.FILE.
  [3097679][adms2sc.c][11974][TraceMsg]:ANR9999D_3379153551
  
  admWriteServers(adms2sc.c:11974) Thread<3097679>:
  secGetS2sPassword rc=1116
  
  [3097679][adms2sc.c][11974][TraceMsg]:ANR9999D Thread<3097679>
  issued message 9999
  from:~
  [3097679][adms2sc.c][11974][TraceMsg]:ANR9999D Thread<3097679>
        0x13f8973
  /opt/tivoli/tsm/server/bin/dsmserv(OutDiagToCons+0xa3)~
  [3097679][adms2sc.c][11974][TraceMsg]:ANR9999D Thread<3097679>
        0x140101c
  /opt/tivoli/tsm/server/bin/dsmserv(outDiagfExt+0x1fc)~
  [3097679][adms2sc.c][11974][TraceMsg]:ANR9999D Thread<3097679>
         0x6c4a78
  /opt/tivoli/tsm/server/bin/dsmserv(admWriteServers+0xa18)~
  
  
  The initial error is caused by the fact that a server definition
  exists and  it cannot find the server password to be entered in
  the plan file for device configuration.
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All IBM Spectrum Protect server users.                       *
  *                                                              *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See error description.                                       *
  *                                                              *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed in level 8.1.13.100 and 8.1.14. Note   *
  * that this is subject to change at the discretion of IBM.     *
  *                                                              *
  ****************************************************************
  

Problem conclusion

• This problem was fixed.
  Affected platforms for reported release:  AIX, Linux, and
  Windows.
  Platforms fixed:  AIX, Linux, and Windows.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSM SERVER

• Fixed component ID

  5698ISMSV

Applicable component levels

• R81A PSY

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