Troubleshooting
Problem
After configuring Planning Analytics Spreadsheet Services (TM1 Web) with custom SSL / TLS / HTTPS, the "IBM Planning Analytics Spreadsheet Services" service is started but is not listening (by default, javaw.exe is listening on port 9510)
One of these errors can occur:
In tm1_messages.log:
CWPKI0819I: The default keystore is not created because there is no password in the <keyStore id="defaultKeyStore"/> element, and the 'keystore_password' environment variable is not set.
In console.log:
CWWKG0014E: The configuration parser detected an XML syntax error while parsing the root of the configuration and the referenced configuration documents. Error: The reference to entity "xxx" must end with the ';' delimiter. File: file:/C:/Program%20Files/ibm/cognos/tm1web/wlp/usr/servers/tm1web/server.xml
(where "xxx" corresponds to the last part on the PFX password)
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB76","label":"Data Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSCTEW","label":"IBM Planning Analytics Local"},"ARM Category":[{"code":"a8m50000000KzK7AAK","label":"Security-\u003ESSL"},{"code":"a8m0z000000blfjAAA","label":"Troubleshooting"}],"ARM Case Number":"","Platform":[{"code":"PF033","label":"Windows"}],"Version":"All Versions"},{"Product":{"code":"SSKVSF","label":"Planning Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
09 May 2025
UID
ibm16541472