Troubleshooting
Problem
In an IBM InfoSphere Information Server 11.7.1.3 environment, installation of 11.7.1.3 Service pack 1 or Service pack 2 or Service pack 3 fails while the Update Installer is running prerequisite checks of the Microservices tier.
Symptom
When the installation is done in the GUI mode of the Update installer, errors are reported in the Microservices Tier Host System Requirements panel that are not applicable to a 11.7.1.3 installation. For example, in the following screen capture, an error is reported against the version of RedHat Linux64 on the system.
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB76","label":"Data Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSZJPZ","label":"IBM InfoSphere Information Server"},"ARM Category":[{"code":"a8m0z0000001i9oAAA","label":"Microservices Tier and Kubernetes Issues"},{"code":"a8m50000000L32vAAC","label":"Patch Installer-\u003ECumulative Service - Fix Packs and Service Packs"}],"ARM Case Number":"","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF016","label":"Linux"},{"code":"PF033","label":"Windows"}],"Version":"11.7.1"}]
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Document Information
Modified date:
25 April 2025
UID
ibm16539770