Troubleshooting
Problem
Unable to connect to a TM1 server from Planning Analytics Workspace (PAW) for modelling as a loading bar appears indefinitely below the TM1 server.
A connection could not be established from PAW however the same model was accessible via Architect.
Symptom
In the browser HAR trace, we see an entry:
GET http://<admin_server_name>/prism/harmony/gridservice/api/v1/Servers('<TM1_server>')/Login
with the following error:
{"error":{"code":"EXECUTION_ERROR","message":"org.apache.http.conn.ConnectTimeoutException: Connect to <ip_address>:52670 [/<ip_address>] failed: connect timed out"}}
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB76","label":"Data Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSCTEW","label":"IBM Planning Analytics Local"},"ARM Category":[{"code":"a8m50000000KzIzAAK","label":"Planning Analytics Workspace"}],"ARM Case Number":"TS007912603","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"},{"Product":{"code":"SSKVSF","label":"Planning Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
09 May 2025
UID
ibm16538880