IT39427: IN STORAGE INSIGHTS THE LOG COLLECTION AND UPLOAD OPERATION IS FAILING WHEN A PROXY SERVER IS IN USE.

APAR status

• Closed as program error.

Error description

• In Storage Insights, the log collection and upload
  operation may fail when using a proxy server.
  
  The failing POST requests are logged in the
   \_system\log\traceHttpAccess_*.log
  file for the device in question.
  
  Example:
  2021-12-09 20:36:08.895+0000 [EP-SubJob:
  fa4d6560-aee9-11e9-ad80-578dfb60da6e]
  [DataReceiverClient.uploadSystemActionResult] [ERROR] Method =
  POST URI = https://insights.ibm.com/sapi/<instance-id>/0/dr/srm
  /data-receiver/v1/resultQuery = null RequestID =
  reqid-xxxxxxxx-DataReceiver-uploadSystemActionResult-0 Status =
  500 Duration = -1639081150770 ms
  java.net.SocketException: Network is unreachable (connect
  failed)
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Storage Insights users using a proxy server uploading    *
  * support data for storage device                              *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * In Storage Insights, the log collection and upload           *
  * operation may fail when using a proxy server.                *
  *                                                              *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Storage Insights 1Q22   [ 54X-IBM-SI ]
  ( release target 1Q 2022 / February )
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  STORAGE INSIGHT

• Fixed component ID

  5608TPCSI

Applicable component levels