Troubleshooting
Problem
Users see a spinning wheel when they try to log in directly through the dispatcher URL
Symptom
Users are unable to log in directly through the dispatcher URL. They see a spinning wheel after the credentials are provided. Browser trace indicates a 500 interval server error. Users are able to log in successfully through Gateway URL.
Document Location
Worldwide
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Document Information
Modified date:
15 January 2026
UID
ibm16524992