Troubleshooting
Problem
On a Planning Analytics on Cloud RDP server (Rich Tier) environment, a specific modeler logs on and the screen appears blank and no destop icons appear.
The issue is specific to one modeler account only, other modeler accounts are successful in logging on.
The issue is specific to one modeler account only, other modeler accounts are successful in logging on.
Symptom
Blank Screen instead of Desktop icons appearing
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB76","label":"Data Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSD29G","label":"IBM Planning Analytics"},"ARM Category":[{"code":"a8m0z000000blfjAAA","label":"Troubleshooting"}],"ARM Case Number":"TS006132350","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"},{"Product":{"code":"SSKVSF","label":"Planning Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSCTEW","label":"IBM Planning Analytics Local"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
20 December 2021
UID
ibm16524306