Troubleshooting
Problem
Web browser displays "An unexpected error occurred" when trying to connect to a Planning Analytics Workspace that is installed on Linux.
This error happens after modifying the paw.env configuration file by using some text editor outside the Linux machine.
Symptom
The following error appears in the wa-proxy log:
statusCode: 500,
error: {
message: 'Error: Unknown authentication strategy "cam\r"',
stack: [
'Error: Unknown authentication strategy "cam\r"',
' at attempt (/wa-proxy/node_modules/passport/lib/middleware/authenticate.js:186:37)',
' at authenticate (/wa-proxy/node_modules/passport/lib/middleware/authenticate.js:362:7)',
' at authenticate (/wa-proxy/services/pa-login.js:139:12)',
' at Layer.handle [as handle_request] (/wa-proxy/node_modules/router/lib/layer.js:93:5)',
' at next (/wa-proxy/node_modules/router/lib/route.js:144:13)',
' at /wa-proxy/node_modules/cors/lib/index.js:228:13',
' at optionsCallback (/wa-proxy/node_modules/cors/lib/index.js:199:9)',
' at corsMiddleware (/wa-proxy/node_modules/cors/lib/index.js:204:7)',
' at Layer.handle [as handle_request] (/wa-proxy/node_modules/router/lib/layer.js:93:5)',
' at next (/wa-proxy/node_modules/router/lib/route.js:144:13)',
' at Route.dispatch (/wa-proxy/node_modules/router/lib/route.js:109:3)',
' at handle (/wa-proxy/node_modules/router/index.js:520:11)',
' at Layer.handle [as handle_request] (/wa-proxy/node_modules/router/lib/layer.js:93:5)',
' at /wa-proxy/node_modules/router/index.js:296:22',
' at Function.process_params (/wa-proxy/node_modules/router/index.js:354:12)',
' at next (/wa-proxy/node_modules/router/index.js:290:10)'
]...
error: {
message: 'Error: Unknown authentication strategy "cam\r"',
stack: [
'Error: Unknown authentication strategy "cam\r"',
' at attempt (/wa-proxy/node_modules/passport/lib/middleware/authenticate.js:186:37)',
' at authenticate (/wa-proxy/node_modules/passport/lib/middleware/authenticate.js:362:7)',
' at authenticate (/wa-proxy/services/pa-login.js:139:12)',
' at Layer.handle [as handle_request] (/wa-proxy/node_modules/router/lib/layer.js:93:5)',
' at next (/wa-proxy/node_modules/router/lib/route.js:144:13)',
' at /wa-proxy/node_modules/cors/lib/index.js:228:13',
' at optionsCallback (/wa-proxy/node_modules/cors/lib/index.js:199:9)',
' at corsMiddleware (/wa-proxy/node_modules/cors/lib/index.js:204:7)',
' at Layer.handle [as handle_request] (/wa-proxy/node_modules/router/lib/layer.js:93:5)',
' at next (/wa-proxy/node_modules/router/lib/route.js:144:13)',
' at Route.dispatch (/wa-proxy/node_modules/router/lib/route.js:109:3)',
' at handle (/wa-proxy/node_modules/router/index.js:520:11)',
' at Layer.handle [as handle_request] (/wa-proxy/node_modules/router/lib/layer.js:93:5)',
' at /wa-proxy/node_modules/router/index.js:296:22',
' at Function.process_params (/wa-proxy/node_modules/router/index.js:354:12)',
' at next (/wa-proxy/node_modules/router/index.js:290:10)'
]...
This can also appear as:
'Error: Unknown authentication strategy "tm1\r"'
Note the abnormal presence of the "\r" control character code
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB76","label":"Data Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSCTEW","label":"IBM Planning Analytics Local"},"ARM Category":[{"code":"a8m50000000KzIzAAK","label":"Planning Analytics Workspace"},{"code":"a8m0z000000blfjAAA","label":"Troubleshooting"}],"ARM Case Number":"","Platform":[{"code":"PF016","label":"Linux"}],"Version":"All Versions"},{"Product":{"code":"SSKVSF","label":"Planning Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
09 May 2025
UID
ibm16523832