Troubleshooting
Problem
Although IBM Planning Analytics Administration Agent was updated, the old version number is still displayed in Planning Analytics Workspace administration interface.
Symptom
The issue is triggered in the get_win_registry_details method that is defined in the status.py script (from "\tm1_64\paa_agent\wlp\usr\servers\kate-agent\kateagent\scripts" folder)
This issue is caused by the Python's strip() function that removes leading and trailing spaces.
The error happens while trying to get the configuration path ("ConfigPath") of the service.
Error message in "\tm1_64\paa_agent\wlp\usr\servers\kate-agent\logs\console.log":
This issue is caused by the Python's strip() function that removes leading and trailing spaces.
The error happens while trying to get the configuration path ("ConfigPath") of the service.
Error message in "\tm1_64\paa_agent\wlp\usr\servers\kate-agent\logs\console.log":
000000a5 SystemErr R ERROR:status.py:---- pa prod server ----Error while getting windows registry details: ERROR: The system was unable to find the specified registry key or value.
Due to this error, the ServersInfo.json file is not updated to reflect the actual version number of the Administration Agent.
Document Location
Worldwide
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Document Information
Modified date:
09 May 2025
UID
ibm16522846