Troubleshooting
Problem
Starting Cognos Business Intelligence, a CM-CFG-5073 error is received
Symptom
CM-CFG-5073 An unexpected event occurred while loading object class definitions into the content store
Caused by: com.ibm.db2.jcc.am.DisconnectNonTransientException: [jcc][t4][2055][11259][3.63.123] The database manager is not able to accept new requests, has terminated all requests in progress, or has terminated this particular request due to unexpected error conditions detected at the target system. ERRORCODE=-4499, SQLSTATE=58009
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB76","label":"Data Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSEP7J","label":"Cognos Business Intelligence"},"ARM Category":[{"code":"a8m50000000Cl6YAAS","label":"Installation and Configuration-\u003EContent Manager"}],"ARM Case Number":"TS007533681","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"10.2.1"},{"Product":{"code":"SS6G84","label":"IBM Cognos Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSLKT6","label":"IBM Maximo Asset Management"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Document Information
Modified date:
13 January 2026
UID
ibm16519362