Troubleshooting
Problem
When a user tries to change their password in the WebGUI Portal, the process fails and the following error message is displayed:
CTGTD100E: An error occurred while making the server request.
Error: Unable to load /ibm/TIPChangePasswd/ChangePasswordControllerServlet status: 401
Symptom
The Password Change process fails for all and any users.
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSTPTP","label":"Netcool Operations Insight"},"ARM Category":[{"code":"a8m0z0000004CpjAAE","label":"WebGUI-\u003ENOI"}],"ARM Case Number":"TS007558757","Platform":[{"code":"PF106","label":"Red Hat OpenShift Container"}],"Version":"1.6.3"}]
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Historical Number
TS007558757; TS006822427; TS005969151
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Document Information
Modified date:
08 May 2025
UID
ibm16517120