Troubleshooting
Problem
While saving custom color palettes, customer gets a message that palettes are successfully saved but after refreshing the UI newly added palettes disappear
Symptom
Error message in the logs "CM is not available due to init failure: Index dir '/Cognos_install/data/search/collection/cm/data/index/ of core 'cm' is already locked"
This indicates a lock on the Content manager indexes.
Document Location
Worldwide
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Document Information
Modified date:
15 January 2026
UID
ibm16516530