IJ35924: IF A PROXY IS CONFIGURED FOR CALLHOME, PTF_UPDATES CHECK WILL FAIL

APAR status

• Closed as program error.

Error description

• If a proxy is configured for the CALLHOME
  component of Spectrum Scale,
  the system health component CALLHOME
  (mmhealth node show) will become DEGRADED
  causing the PTF_Updates check will fail
  

Local fix

• Either do not use a proxy setup for callhome,
  or disable the PTF_update check by:
  1. On the callhome master node edit
  /var/mmfs/mmsysmon/mmsysmonitor.conf
  set in the section "[ptfupdates]"
  the value "monitors_enabled = false"
  2. Restart the system health monitoring with:
  mmsysmoncontrol restart
  

Problem summary

• If a proxy is configured for the CALLHOME
  component of Spectrum Scale,
  the system health component CALLHOME
  (mmhealth node show) will become DEGRADED
  causing the PTF_Updates check will fail
  

Problem conclusion

• This problem is fixed in 5.1.2  PTF  1
  To see all Spectrum Scale APARs and
  their respective fix solutions refer to page
  https://public.dhe.ibm.com/storage/spectrumscale/spectrum_scale_
  apars.html
  
  Benefits of the solution:
  PTF_update checks now work as expected
  
  Work Around:
  Either do not use a proxy setup for callhome,
  or disable the PTF_update check by:
  1. On the callhome master node edit
  /var/mmfs/mmsysmon/mmsysmonitor.conf
  set in the section "[ptfupdates]"
  the value "monitors_enabled = false"
  2. Restart the system health monitoring with:
  mmsysmoncontrol restart
  
  Problem trigger:
  A proxy is configured for CALLHOME
  
  Symptom :
   Unexpected Results/Behavior
  
  Platforms affected:
  ALL Linux OS environments
  
  Functional Area affected: CALLHOME
  
  Customer Impact:
  Low
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  SPEC SCALE STD

• Fixed component ID

  5737F33AP

Applicable component levels