Troubleshooting
Problem
Symptom
mediaupdate.bat in 6.3.0.7-TIV-ITM-SP0007 or the later Service pack does not update windows media correctly with Japanese Windows Operating System.
(1) download the following media and extract under "C:\Users\Administrator\Downloads" directory.
IBM Tivoli Monitoring V6.3.0.7 Agents, Multiplatform, Multilingual (CNME0ML) --- ITM_V6.3.0.7_AGT_MP_ML.tar.gz
IBM Tivoli Monitoring 6.3.0 Fix Pack 7 Service Pack 7 (6.3.0.7-TIV-ITM-SP0007) --- 6.3.0.7-TIV-ITM-Windows-SP0007.zip
Or
IBM Tivoli Monitoring 6.3.0 Fix Pack 7 Service Pack 8 (6.3.0.7-TIV-ITM-SP0008) --- 6.3.0.7-TIV-ITM-Windows-SP0008.zip
Or
IBM Tivoli Monitoring 6.3.0 Fix Pack 7 Service Pack 9 (6.3.0.7-TIV-ITM-SP0009) --- 6.3.0.7-TIV-ITM-Windows-SP0009.zip
IBM Tivoli Monitoring 6.3.0 Fix Pack 7 Service Pack 7 (6.3.0.7-TIV-ITM-SP0007) --- 6.3.0.7-TIV-ITM-Windows-SP0007.zip
Or
IBM Tivoli Monitoring 6.3.0 Fix Pack 7 Service Pack 8 (6.3.0.7-TIV-ITM-SP0008) --- 6.3.0.7-TIV-ITM-Windows-SP0008.zip
Or
IBM Tivoli Monitoring 6.3.0 Fix Pack 7 Service Pack 9 (6.3.0.7-TIV-ITM-SP0009) --- 6.3.0.7-TIV-ITM-Windows-SP0009.zip
Or
IBM Tivoli Monitoring 6.3.0 Fix Pack 7 Service Pack 10 (6.3.0.7-TIV-ITM-SP0010) --- 6.3.0.7-TIV-ITM-Windows-SP0010.zip
IBM Tivoli Monitoring 6.3.0 Fix Pack 7 Service Pack 10 (6.3.0.7-TIV-ITM-SP0010) --- 6.3.0.7-TIV-ITM-Windows-SP0010.zip
(2) execute mediaupdate.bat to update windows media with the following commands
C:\Users\Administrator\Downloads\6.3.0.7-TIV-ITM-Windows-SP0007\mediaupdate.bat -h C:\Users\Administrator\Downloads\ITM_V6.3.0.7_AGT_MP_ML
Or
C:\Users\Administrator\Downloads\6.3.0.7-TIV-ITM-Windows-SP0008\mediaupdate.bat -h C:\Users\Administrator\Downloads\ITM_V6.3.0.7_AGT_MP_ML
Or
C:\Users\Administrator\Downloads\6.3.0.7-TIV-ITM-Windows-SP0009\mediaupdate.bat -h C:\Users\Administrator\Downloads\ITM_V6.3.0.7_AGT_MP_ML
Or
C:\Users\Administrator\Downloads\6.3.0.7-TIV-ITM-Windows-SP0008\mediaupdate.bat -h C:\Users\Administrator\Downloads\ITM_V6.3.0.7_AGT_MP_ML
Or
C:\Users\Administrator\Downloads\6.3.0.7-TIV-ITM-Windows-SP0009\mediaupdate.bat -h C:\Users\Administrator\Downloads\ITM_V6.3.0.7_AGT_MP_ML
Or
C:\Users\Administrator\Downloads\6.3.0.7-TIV-ITM-Windows-SP0010\mediaupdate.bat -h C:\Users\Administrator\Downloads\ITM_V6.3.0.7_AGT_MP_ML
C:\Users\Administrator\Downloads\6.3.0.7-TIV-ITM-Windows-SP0010\mediaupdate.bat -h C:\Users\Administrator\Downloads\ITM_V6.3.0.7_AGT_MP_ML
(3) execute setup.exe with the following path.
C:\Users\Administrator\Downloads\ITM_V6.3.0.7_AGT_MP_ML\WINDOWS\setup.exe
(4) You see the dialog that includes the following messages and you cannot process the installation.
---------------------------------------------------------
IBM Tivoli Monitoring - InstallShield Wizard
Couldn't load LoggingDLL.dll file, Installation aborted.
---------------------------------------------------------
IBM Tivoli Monitoring - InstallShield Wizard
Couldn't load LoggingDLL.dll file, Installation aborted.
---------------------------------------------------------
Document Location
Worldwide
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Document Information
Modified date:
10 July 2024
UID
ibm16507917