Troubleshooting
Problem
Administrators cannot create a High Availability (HA) Cluster as the "Add HA Host" menu fails to load.
Symptom
The following error is displayed in the HA Wizard user interface.
The Application error is followed by a related hawizard warning message, 'Error occurred on connection creation' in /var/log/qradar.log:
Sep 23 22:01:55 <Console Hostname> tomcat[29204]: 23-Sep-2021 22:01:55.041
WARNING [admin@<Console IP> (8268) /console/do/hawizard]
com.sun.messaging.jmq.jmsclient.ExceptionHandler.throwConnectionException [C4003]:
Error occurred on connection creation [<Managed Host IP>:7677]. -
cause: java.net.ConnectException: Connection timed out (Connection timed out)
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSBQAC","label":"IBM Security QRadar SIEM"},"ARM Category":[{"code":"a8m0z000000cwtXAAQ","label":"High Availability"}],"ARM Case Number":"TS006951121","Platform":[{"code":"PF016","label":"Linux"}],"Version":"All Versions"}]
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Document Information
Modified date:
21 October 2021
UID
ibm16506493