IBM Support

QRadar: HA host addition fails with error "Failure to connect to secondary host. Please make sure password is correct"

Troubleshooting


Problem

Unable to create an HA due to inconsistencies in the secondary peer that causes the primary to fail at connecting to it over SSH.

Symptom

After the HA wizard is populated with the correct information and trying to create the HA, the UI reports this error:
image 11792
The following error can be seen in the /var/log/setup-xxx/qradar_hasetup.log of the primary peer.
[HA Setup (P-M----)] ESC[31m[ERROR] Failed to install ssh key on <Secondary peer IP>

Document Location

Worldwide

[{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSBQAC","label":"IBM Security QRadar SIEM"},"ARM Category":[{"code":"a8m0z000000cwtXAAQ","label":"High Availability"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"}]

Log InLog in to view more of this document

This document has the abstract of a technical article that is available to authorized users once you have logged on. Please use Log in button above to access the full document. After log in, if you do not have the right authorization for this document, there will be instructions on what to do next.

Document Information

Modified date:
21 October 2021

UID

ibm16498673