Troubleshooting
Problem
Exception happens when starting AccessControlService.
Caused by: com.sterlingcommerce.scc.common.AclException: CROL016E IO Error while parsing Operations to Role Map.
Symptom
Exception in EngineStart log:
18 Aug 2021 13:41:07,863 79786 [CCEngine(CCenter)] INFO EngineStartup - Starting ...AccessControlService
18 Aug 2021 13:41:08,191 80114 [CCEngine(CCenter)] ERROR EngineStartup - CCTR023E Start Service failed. Service: Agent:Name=CCEngineService,Type=0
Stack Trace:
com.sterlingcommerce.scc.common.SCCException: CCTR023E Start Service failed. Service: Agent:Name=CCEngineService,Type=0
at com.sterlingcommerce.scc.agent.ServiceController.startService(ServiceController.java:917)
at com.sterlingcommerce.scc.agent.ServiceController.createService(ServiceController.java:139)
at com.sterlingcommerce.scc.agent.SCCAgent.main(SCCAgent.java:4002)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:90)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:55)
at java.lang.reflect.Method.invoke(Method.java:508)
at com.sterlingcommerce.scc.CCLauncher.main(CCLauncher.java:55)
Caused by: javax.management.MBeanException: com.sterlingcommerce.scc.common.SCCException: CSVC001E Initialization failed. Service: CCenter
at com.sun.jmx.mbeanserver.MBeanIntrospector.unwrapInvocationTargetException(MBeanIntrospector.java:325)
at com.sun.jmx.mbeanserver.MBeanIntrospector.invokeM(MBeanIntrospector.java:251)
at com.sun.jmx.mbeanserver.PerInterface.invoke(PerInterface.java:150)
at com.sun.jmx.mbeanserver.MBeanSupport.invoke(MBeanSupport.java:264)
at com.sun.jmx.interceptor.DefaultMBeanServerInterceptor.invoke(DefaultMBeanServerInterceptor.java:831)
at com.sun.jmx.mbeanserver.JmxMBeanServer.invoke(JmxMBeanServer.java:813)
at com.sterlingcommerce.scc.agent.CCMBeanServer.invokeLocalBean(CCMBeanServer.java:427)
at com.sterlingcommerce.scc.agent.CCMBeanServer.invoke(CCMBeanServer.java:405)
at com.sterlingcommerce.scc.agent.ServiceController.startService(ServiceController.java:906)
... 7 more
Caused by: com.sterlingcommerce.scc.common.SCCException: CSVC001E Initialization failed. Service: CCenter
at com.sterlingcommerce.scc.agent.base.AbstractServiceImpl.startBasicService(AbstractServiceImpl.java:239)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:90)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:55)
at java.lang.reflect.Method.invoke(Method.java:508)
at sun.reflect.misc.Trampoline.invoke(MethodUtil.java:83)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:90)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:55)
at java.lang.reflect.Method.invoke(Method.java:508)
at sun.reflect.misc.MethodUtil.invoke(MethodUtil.java:287)
at com.sun.jmx.mbeanserver.StandardMBeanIntrospector.invokeM2(StandardMBeanIntrospector.java:124)
at com.sun.jmx.mbeanserver.StandardMBeanIntrospector.invokeM2(StandardMBeanIntrospector.java:58)
at com.sun.jmx.mbeanserver.MBeanIntrospector.invokeM(MBeanIntrospector.java:249)
... 14 more
Caused by: com.sterlingcommerce.scc.common.SCCException: CCTR027E Error Starting Services.
at com.sterlingcommerce.scc.agent.SCCAgent.startService(SCCAgent.java:2948)
at com.sterlingcommerce.scc.agent.base.AbstractServiceImpl.startBasicService(AbstractServiceImpl.java:234)
... 27 more
Caused by: com.sterlingcommerce.scc.common.SCCException: CCTR023E Start Service failed. Service: System:Name=AccessControlService,Type=Security
at com.sterlingcommerce.scc.agent.ServiceController.startService(ServiceController.java:917)
at com.sterlingcommerce.scc.agent.ServiceController.startServices(ServiceController.java:335)
at com.sterlingcommerce.scc.agent.SCCAgent.startService(SCCAgent.java:2844)
... 28 more
Caused by: javax.management.MBeanException: com.sterlingcommerce.scc.common.SCCException: CSVC001E Initialization failed. Service: AccessControlService
at com.sun.jmx.mbeanserver.MBeanIntrospector.unwrapInvocationTargetException(MBeanIntrospector.java:325)
at com.sun.jmx.mbeanserver.MBeanIntrospector.invokeM(MBeanIntrospector.java:251)
at com.sun.jmx.mbeanserver.PerInterface.invoke(PerInterface.java:150)
at com.sun.jmx.mbeanserver.MBeanSupport.invoke(MBeanSupport.java:264)
at com.sun.jmx.interceptor.DefaultMBeanServerInterceptor.invoke(DefaultMBeanServerInterceptor.java:831)
at com.sun.jmx.mbeanserver.JmxMBeanServer.invoke(JmxMBeanServer.java:813)
at com.sterlingcommerce.scc.agent.CCMBeanServer.invokeLocalBean(CCMBeanServer.java:427)
at com.sterlingcommerce.scc.agent.CCMBeanServer.invoke(CCMBeanServer.java:405)
at com.sterlingcommerce.scc.agent.ServiceController.startService(ServiceController.java:906)
... 30 more
Caused by: com.sterlingcommerce.scc.common.SCCException: CSVC001E Initialization failed. Service: AccessControlService
at com.sterlingcommerce.scc.agent.base.AbstractServiceImpl.startBasicService(AbstractServiceImpl.java:239)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:90)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:55)
at java.lang.reflect.Method.invoke(Method.java:508)
at sun.reflect.misc.Trampoline.invoke(MethodUtil.java:83)
at sun.reflect.GeneratedMethodAccessor25.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:55)
at java.lang.reflect.Method.invoke(Method.java:508)
at sun.reflect.misc.MethodUtil.invoke(MethodUtil.java:287)
at com.sun.jmx.mbeanserver.StandardMBeanIntrospector.invokeM2(StandardMBeanIntrospector.java:124)
at com.sun.jmx.mbeanserver.StandardMBeanIntrospector.invokeM2(StandardMBeanIntrospector.java:58)
at com.sun.jmx.mbeanserver.MBeanIntrospector.invokeM(MBeanIntrospector.java:249)
... 37 more
Caused by: com.sterlingcommerce.scc.common.AclException: CROL016E IO Error while parsing Operations to Role Map. Map : 漼数慲楴湯味副汯䵥灡ാഊ㰊ⴡഭ 潍楤楦慣楴湯䠠獩潴祲⨠㴠㴽㴽㴽㴽㴽㴽㴽㴽㴽㴽㴽㴽㴽㴽㴽㴽㴽㴽㴽㴽㴽㴽㴽㴽㴽㴽㴽㴽㴽㴽㴽㴽㴽㴽㴽㴽㴽㴽㴽㴽ഽ 剓⌠††††††††慄整†††††††䈠⁹†††††桃湡敧⨠匠ㅒ㘳㘵㐱††〠⼵㔲㈯〰‷†倠⁇††††匠浯
at com.sterlingcommerce.scc.agent.services.security.OperationsToRoleMap.processOperationsToRoleMap(OperationsToRoleMap.java:219)
at com.sterlingcommerce.scc.agent.services.security.RoleMgr.initialize(RoleMgr.java:88)
at com.sterlingcommerce.scc.agent.services.security.AccessControl.startService(AccessControl.java:207)
at com.sterlingcommerce.scc.agent.base.AbstractServiceImpl.startBasicService(AbstractServiceImpl.java:234)
... 49 more
Caused by: com.sterlingcommerce.component.common.ComponentException: CXML001E Error while converting XML string to XML document. Document: 漼数慲楴湯味副汯䵥灡ാഊ㰊ⴡഭ 潍楤楦慣楴湯䠠獩潴祲⨠㴠㴽㴽㴽㴽㴽㴽㴽㴽㴽㴽㴽㴽㴽㴽㴽㴽㴽㴽㴽㴽㴽㴽㴽㴽㴽㴽㴽㴽㴽㴽㴽㴽㴽㴽㴽㴽㴽㴽㴽㴽ഽ 剓⌠††††††††慄整†††††††䈠⁹†††††桃湡敧⨠匠ㅒ㘳㘵㐱††〠⼵㔲㈯〰‷†倠⁇††††匠浯
at com.sterlingcommerce.component.common.util.XMLUtil.getDocument(XMLUtil.java:289)
at com.sterlingcommerce.component.common.util.XMLUtil.getDocument(XMLUtil.java:266)
at com.sterlingcommerce.scc.agent.services.security.OperationsToRoleMap.processOperationsToRoleMap(OperationsToRoleMap.java:65)
... 52 more
Caused by: org.xml.sax.SAXParseException: Content is not allowed in prolog.
at org.apache.xerces.util.ErrorHandlerWrapper.createSAXParseException(ErrorHandlerWrapper.java:201)
at org.apache.xerces.util.ErrorHandlerWrapper.fatalError(ErrorHandlerWrapper.java:175)
at org.apache.xerces.impl.XMLErrorReporter.reportError(XMLErrorReporter.java:398)
at org.apache.xerces.impl.XMLErrorReporter.reportError(XMLErrorReporter.java:325)
at org.apache.xerces.impl.XMLErrorReporter.reportError(XMLErrorReporter.java:282)
at org.apache.xerces.impl.XMLScanner.reportFatalError(XMLScanner.java:1496)
at org.apache.xerces.impl.XMLDocumentScannerImpl$PrologDispatcher.dispatch(XMLDocumentScannerImpl.java:870)
at org.apache.xerces.impl.XMLDocumentFragmentScannerImpl.scanDocument(XMLDocumentFragmentScannerImpl.java:324)
at org.apache.xerces.parsers.XML11Configuration.parse(XML11Configuration.java:875)
at org.apache.xerces.parsers.XML11Configuration.parse(XML11Configuration.java:798)
at org.apache.xerces.parsers.XMLParser.parse(XMLParser.java:108)
at org.apache.xerces.parsers.DOMParser.parse(DOMParser.java:230)
at org.apache.xerces.jaxp.DocumentBuilderImpl.parse(DocumentBuilderImpl.java:298)
at com.sterlingcommerce.component.common.util.XMLUtil.getDocument(XMLUtil.java:287)
... 54 more
18 Aug 2021 13:41:07,863 79786 [CCEngine(CCenter)] INFO EngineStartup - Starting ...AccessControlService
18 Aug 2021 13:41:08,191 80114 [CCEngine(CCenter)] ERROR EngineStartup - CCTR023E Start Service failed. Service: Agent:Name=CCEngineService,Type=0
Stack Trace:
com.sterlingcommerce.scc.common.SCCException: CCTR023E Start Service failed. Service: Agent:Name=CCEngineService,Type=0
at com.sterlingcommerce.scc.agent.ServiceController.startService(ServiceController.java:917)
at com.sterlingcommerce.scc.agent.ServiceController.createService(ServiceController.java:139)
at com.sterlingcommerce.scc.agent.SCCAgent.main(SCCAgent.java:4002)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:90)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:55)
at java.lang.reflect.Method.invoke(Method.java:508)
at com.sterlingcommerce.scc.CCLauncher.main(CCLauncher.java:55)
Caused by: javax.management.MBeanException: com.sterlingcommerce.scc.common.SCCException: CSVC001E Initialization failed. Service: CCenter
at com.sun.jmx.mbeanserver.MBeanIntrospector.unwrapInvocationTargetException(MBeanIntrospector.java:325)
at com.sun.jmx.mbeanserver.MBeanIntrospector.invokeM(MBeanIntrospector.java:251)
at com.sun.jmx.mbeanserver.PerInterface.invoke(PerInterface.java:150)
at com.sun.jmx.mbeanserver.MBeanSupport.invoke(MBeanSupport.java:264)
at com.sun.jmx.interceptor.DefaultMBeanServerInterceptor.invoke(DefaultMBeanServerInterceptor.java:831)
at com.sun.jmx.mbeanserver.JmxMBeanServer.invoke(JmxMBeanServer.java:813)
at com.sterlingcommerce.scc.agent.CCMBeanServer.invokeLocalBean(CCMBeanServer.java:427)
at com.sterlingcommerce.scc.agent.CCMBeanServer.invoke(CCMBeanServer.java:405)
at com.sterlingcommerce.scc.agent.ServiceController.startService(ServiceController.java:906)
... 7 more
Caused by: com.sterlingcommerce.scc.common.SCCException: CSVC001E Initialization failed. Service: CCenter
at com.sterlingcommerce.scc.agent.base.AbstractServiceImpl.startBasicService(AbstractServiceImpl.java:239)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:90)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:55)
at java.lang.reflect.Method.invoke(Method.java:508)
at sun.reflect.misc.Trampoline.invoke(MethodUtil.java:83)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:90)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:55)
at java.lang.reflect.Method.invoke(Method.java:508)
at sun.reflect.misc.MethodUtil.invoke(MethodUtil.java:287)
at com.sun.jmx.mbeanserver.StandardMBeanIntrospector.invokeM2(StandardMBeanIntrospector.java:124)
at com.sun.jmx.mbeanserver.StandardMBeanIntrospector.invokeM2(StandardMBeanIntrospector.java:58)
at com.sun.jmx.mbeanserver.MBeanIntrospector.invokeM(MBeanIntrospector.java:249)
... 14 more
Caused by: com.sterlingcommerce.scc.common.SCCException: CCTR027E Error Starting Services.
at com.sterlingcommerce.scc.agent.SCCAgent.startService(SCCAgent.java:2948)
at com.sterlingcommerce.scc.agent.base.AbstractServiceImpl.startBasicService(AbstractServiceImpl.java:234)
... 27 more
Caused by: com.sterlingcommerce.scc.common.SCCException: CCTR023E Start Service failed. Service: System:Name=AccessControlService,Type=Security
at com.sterlingcommerce.scc.agent.ServiceController.startService(ServiceController.java:917)
at com.sterlingcommerce.scc.agent.ServiceController.startServices(ServiceController.java:335)
at com.sterlingcommerce.scc.agent.SCCAgent.startService(SCCAgent.java:2844)
... 28 more
Caused by: javax.management.MBeanException: com.sterlingcommerce.scc.common.SCCException: CSVC001E Initialization failed. Service: AccessControlService
at com.sun.jmx.mbeanserver.MBeanIntrospector.unwrapInvocationTargetException(MBeanIntrospector.java:325)
at com.sun.jmx.mbeanserver.MBeanIntrospector.invokeM(MBeanIntrospector.java:251)
at com.sun.jmx.mbeanserver.PerInterface.invoke(PerInterface.java:150)
at com.sun.jmx.mbeanserver.MBeanSupport.invoke(MBeanSupport.java:264)
at com.sun.jmx.interceptor.DefaultMBeanServerInterceptor.invoke(DefaultMBeanServerInterceptor.java:831)
at com.sun.jmx.mbeanserver.JmxMBeanServer.invoke(JmxMBeanServer.java:813)
at com.sterlingcommerce.scc.agent.CCMBeanServer.invokeLocalBean(CCMBeanServer.java:427)
at com.sterlingcommerce.scc.agent.CCMBeanServer.invoke(CCMBeanServer.java:405)
at com.sterlingcommerce.scc.agent.ServiceController.startService(ServiceController.java:906)
... 30 more
Caused by: com.sterlingcommerce.scc.common.SCCException: CSVC001E Initialization failed. Service: AccessControlService
at com.sterlingcommerce.scc.agent.base.AbstractServiceImpl.startBasicService(AbstractServiceImpl.java:239)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:90)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:55)
at java.lang.reflect.Method.invoke(Method.java:508)
at sun.reflect.misc.Trampoline.invoke(MethodUtil.java:83)
at sun.reflect.GeneratedMethodAccessor25.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:55)
at java.lang.reflect.Method.invoke(Method.java:508)
at sun.reflect.misc.MethodUtil.invoke(MethodUtil.java:287)
at com.sun.jmx.mbeanserver.StandardMBeanIntrospector.invokeM2(StandardMBeanIntrospector.java:124)
at com.sun.jmx.mbeanserver.StandardMBeanIntrospector.invokeM2(StandardMBeanIntrospector.java:58)
at com.sun.jmx.mbeanserver.MBeanIntrospector.invokeM(MBeanIntrospector.java:249)
... 37 more
Caused by: com.sterlingcommerce.scc.common.AclException: CROL016E IO Error while parsing Operations to Role Map. Map : 漼数慲楴湯味副汯䵥灡ാഊ㰊ⴡഭ 潍楤楦慣楴湯䠠獩潴祲⨠㴠㴽㴽㴽㴽㴽㴽㴽㴽㴽㴽㴽㴽㴽㴽㴽㴽㴽㴽㴽㴽㴽㴽㴽㴽㴽㴽㴽㴽㴽㴽㴽㴽㴽㴽㴽㴽㴽㴽㴽㴽ഽ 剓⌠††††††††慄整†††††††䈠⁹†††††桃湡敧⨠匠ㅒ㘳㘵㐱††〠⼵㔲㈯〰‷†倠⁇††††匠浯
at com.sterlingcommerce.scc.agent.services.security.OperationsToRoleMap.processOperationsToRoleMap(OperationsToRoleMap.java:219)
at com.sterlingcommerce.scc.agent.services.security.RoleMgr.initialize(RoleMgr.java:88)
at com.sterlingcommerce.scc.agent.services.security.AccessControl.startService(AccessControl.java:207)
at com.sterlingcommerce.scc.agent.base.AbstractServiceImpl.startBasicService(AbstractServiceImpl.java:234)
... 49 more
Caused by: com.sterlingcommerce.component.common.ComponentException: CXML001E Error while converting XML string to XML document. Document: 漼数慲楴湯味副汯䵥灡ാഊ㰊ⴡഭ 潍楤楦慣楴湯䠠獩潴祲⨠㴠㴽㴽㴽㴽㴽㴽㴽㴽㴽㴽㴽㴽㴽㴽㴽㴽㴽㴽㴽㴽㴽㴽㴽㴽㴽㴽㴽㴽㴽㴽㴽㴽㴽㴽㴽㴽㴽㴽㴽㴽ഽ 剓⌠††††††††慄整†††††††䈠⁹†††††桃湡敧⨠匠ㅒ㘳㘵㐱††〠⼵㔲㈯〰‷†倠⁇††††匠浯
at com.sterlingcommerce.component.common.util.XMLUtil.getDocument(XMLUtil.java:289)
at com.sterlingcommerce.component.common.util.XMLUtil.getDocument(XMLUtil.java:266)
at com.sterlingcommerce.scc.agent.services.security.OperationsToRoleMap.processOperationsToRoleMap(OperationsToRoleMap.java:65)
... 52 more
Caused by: org.xml.sax.SAXParseException: Content is not allowed in prolog.
at org.apache.xerces.util.ErrorHandlerWrapper.createSAXParseException(ErrorHandlerWrapper.java:201)
at org.apache.xerces.util.ErrorHandlerWrapper.fatalError(ErrorHandlerWrapper.java:175)
at org.apache.xerces.impl.XMLErrorReporter.reportError(XMLErrorReporter.java:398)
at org.apache.xerces.impl.XMLErrorReporter.reportError(XMLErrorReporter.java:325)
at org.apache.xerces.impl.XMLErrorReporter.reportError(XMLErrorReporter.java:282)
at org.apache.xerces.impl.XMLScanner.reportFatalError(XMLScanner.java:1496)
at org.apache.xerces.impl.XMLDocumentScannerImpl$PrologDispatcher.dispatch(XMLDocumentScannerImpl.java:870)
at org.apache.xerces.impl.XMLDocumentFragmentScannerImpl.scanDocument(XMLDocumentFragmentScannerImpl.java:324)
at org.apache.xerces.parsers.XML11Configuration.parse(XML11Configuration.java:875)
at org.apache.xerces.parsers.XML11Configuration.parse(XML11Configuration.java:798)
at org.apache.xerces.parsers.XMLParser.parse(XMLParser.java:108)
at org.apache.xerces.parsers.DOMParser.parse(DOMParser.java:230)
at org.apache.xerces.jaxp.DocumentBuilderImpl.parse(DocumentBuilderImpl.java:298)
at com.sterlingcommerce.component.common.util.XMLUtil.getDocument(XMLUtil.java:287)
... 54 more
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SS9GLA","label":"IBM Control Center"},"ARM Category":[{"code":"a8m0z000000cwVwAAI","label":"DATABASE"}],"ARM Case Number":"TS005750732","Platform":[{"code":"PF033","label":"Windows"}],"Version":"6.1.2;6.1.3"}]
Log InLog in to view more of this document
This document has the abstract of a technical article that is available to authorized users once you have logged on. Please use Log in button above to access the full document. After log in, if you do not have the right authorization for this document, there will be instructions on what to do next.
Was this topic helpful?
Document Information
Modified date:
12 October 2021
UID
ibm16497867