Question & Answer
Responsibilities for firmware cases
Firmware updates for IBM xSeries appliances are validated by QRadar development teams and released to Fix Central. The software is tested to ensure the firmware does not affect QRadar software and properly update hardware components. Typically, firmware releases include bios updates, remote management, uEFI, raid controllers, drive updates, and resolutions for security issues. This article provides guidance to users on what support can assist with if you experience firmware issues on IBM xSeries appliances.
|Firmware assistance and error support
Administrators can use QRadar technical support to assist with firmware errors or software issues. For example, QRadar Support can:
|QRadar technical support
To open a case or report a firmware issue, contact QRadar technical support
|Out-of-scope for QRadar Support
The following activities are considered out-of-scope for technical support. QRadar Support reserves the right to close cases related to the following issues:
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17 November 2021