Question & Answer
Question
This article informs administrators about QRadar® Support policies. QRadar Support assists administrators to investigate and correct software defects related to reports. This document outlines out-of-scope work for report cases and the responsibilities of the QRadar administrator.
Answer
Responsibilities for Report cases
The QRadar® Administration guide gives administrators guidance on how to configure reports, send reports and troubleshooting aggregated data views.
Support type | Description | Responsibility |
Reports assistance and error support |
Administrators can use QRadar technical support to assist administrators with their reports when there is an error or the report is not working as documented in the administrator's guide. For example, QRadar Support can:
|
QRadar technical support To open a case or address a report error, contact QRadar technical support |
Out-of-scope for QRadar Support |
Administrators are responsible for their report configurations. QRadar Support reserves the right to close cases where report issues are out of scope for support:
Resources:
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Document Information
Modified date:
14 December 2021
UID
ibm16491917