IBM Support

IBM SAN b-type Call Home basic configuration steps with Network Advisor

How To


Summary

This document summarizes the basic steps used to configure call home for IBM SAN b-type devices using the Network Advisor management application to create cases automatically with IBM Support if a significant problem occurs on a device.

Note: Configuration is handled differently in SANnav. Follow the guidance in the SANnav user guide for setting up the IBM email call home center, specifying the target IBM email addresses documented below.

Steps

The complete detailed instructions for configuring call home are documented in the IBM Network Advisor Remote Support document.
When a significant problem occurs, Network Advisor sends an email transaction to IBM to generate a support case. Here are the basic configuration steps:
  • Select Monitor\Event Notification\Call Home.
  • Select IBM E-mail in the Call Home Centers list.
  • Click Edit Centers found beneath the Call Home Centers list:
Call Home centers
  • Enable the IBM E-mail Call Home center.
  • Provide contact information. This is critical to make sure IBM Support can reach you if a problem occurs. This should be the person IBM will contact for a call home case, along with SMTP information required for sending email from your location to IBM:
Edit Call Home center
  • Enter the destination IBM email address in the Send To Address field. The address you use depends on your location:
    • callhome1@de.ibm.com : USA, Canada, Latin & South America, and Caribbean Islands
    • callhome0@de.ibm.com : all other countries
Once you have configured the call home center, associate your SAN switch devices with it to enable them for call home. Follow the detailed instructions here to do this.

Document Location

Worldwide

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Product Synonym

b-type 8960 8961network advisor sannav

Document Information

Modified date:
09 March 2022

UID

ibm16491577