Troubleshooting
Problem
Administrators might notice that they are not able to upgrade to the latest version of the UBA app or they cannot import users from LDAP to UBA.
Symptom
When the UBA app loads in the QRadar UI a similar message is displayed.
Message: “Internal Server Error: http://<IP_address>/user_import/index”
Status: 500
[“message”:”Internal Server Error: [http://<IP_address>>next-dashboard”,”status”:
500|http://%3c...%3enext-dashboard”,”status”:500]
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSBQAC","label":"IBM Security QRadar SIEM"},"ARM Category":[{"code":"a8m0z000000cwt3AAA","label":"QRadar Apps"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"7.4.2;7.4.3"}]
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Document Information
Modified date:
27 September 2021
UID
ibm16488491