IT38304: SPECTRUM SCALE DATA COLLECTION FAILED IN STORAGE INSIGHTS

APAR status

• Closed as program error.

Error description

• When Storage Insights probes a Spectrum Scale device it
  may fail with error message:
  
  Command execution failed: /usr/lpp/mmfs/bin/mmsdrquery
  sdrq_fs_info all all_remote, Error code:1, Error
  output:RXA_xxxxxx:
  sudo: timed out reading password
  
  
  Along with this logging output:
  
  2021-09-05 17:24:16.540+0100 [EP-SubJob: xxxx]
  [ELASTICProvider.checkOutputForZimonHost] [ERROR] Failed to
  connect to ZiMon collector xxxxxxxx with error -1
  
  2021-09-05 17:30:48.444+0100 [EP-SubJob: xxxx]
  [ELASTICNAPIProbe.collectResources] [ERROR] Parsing error
  com.ibm.srm.dc.common.exception.ProbeRunException: Command
  execution failed: /usr/lpp/mmfs/bin/mmdsh -N
  dc2-pdl-isssp02-gpfs /usr/lpp/mmfs/bin/mmdiag --version, Error
  code:1, Error output:RXA_xxxxxx:
  sudo: timed out reading password
  
  at com.ibm.srm.dc.probe.elastic.ELASTICProvider.handleSudoAndGe
  nericError(ELASTICProvider.java:155)
  
  2021-09-05 17:36:47.016+0100 [EP-SubJob: xxxx]
  [ELASTICNAPIProbe.run()] [ERROR] Error running
  ELASTICNAPIDiscovery
  com.ibm.srm.dc.common.exception.ProbeRunException: Command
  execution failed: /usr/lpp/mmfs/bin/mmsdrquery sdrq_fs_info all
  all_remote, Error code:1, Error output:RXA_xxxxxx:
  sudo: timed out reading password
  
  at com.ibm.srm.dc.probe.elastic.ELASTICProvider.handleSudoAndGe
  nericError(ELASTICProvider.java:155)
  at com.ibm.srm.dc.probe.elastic.ELASTICProvider.getFileSystemOu
  tput(ELASTICProvider.java:597)
  at com.ibm.srm.dc.probe.elastic.ELASTICNAPIProbe.collectResourc
  es(ELASTICNAPIProbe.java:1160)
  at com.ibm.srm.dc.probe.elastic.ELASTICNAPIProbe.runProbe(ELAST
  ICNAPIProbe.java:667)
  at com.ibm.srm.dc.probe.elastic.ELASTICNAPIProbe.collectData(EL
  ASTICNAPIProbe.java:904)
  at com.ibm.srm.dc.probe.elastic.ELASTICNAPIProbe.run(ELASTICNAP
  IProbe.java:399)
  at com.ibm.srm.dc.common.api.probe.AbstractProbeCollector.colle
  ctAndProcessData(AbstractProbeCollector.java:118)
  at com.ibm.srm.dc.runtime.ep.ProbeHandler.handle(ProbeHandler.j
  ava:129)
  at com.ibm.srm.dc.runtime.ep.ExternalProcessLauncherProbe$SubJo
  bThread.run(ExternalProcessLauncherProbe.java:169)
  2021-09-05 17:36:47.016+0100 [EP-SubJob: xxxxx]
  [ELASTICNAPIProbe.run] [LOG]
  
  HWNEP0112E The CLI command that was issued for the storage
  system failed and generated the following error: Command
  execution failed: /usr/lpp/mmfs/bin/mmsdrquery sdrq_fs_info all
  all_remote, Error code:1, Error
  output:RXA_16308595009340767295714404149961:
  sudo: timed out reading password
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Storage Insights users monitoring Spectrum Scale device  *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * When Storage Insights probes a Spectrum Scale device it      *
  * may fail with error message:                                 *
  *                                                              *
  * Command execution failed: /usr/lpp/mmfs/bin/mmsdrquery       *
  * sdrq_fs_info all all_remote, Error code:1, Error             *
  * output:RXA_xxxxxx:                                           *
  * sudo: timed out reading password                             *
  *                                                              *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Storage Insights 4Q21   [ 54X-IBM-SI ]
  ( release target 4Q 2021 / October )
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  STORAGE INSIGHT

• Fixed component ID

  5608TPCSI

Applicable component levels